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Interactive Voice Response (IVR) is a software system
for the purpose of leading your customers through two or
more menu buttons to enable them to connect to the most
appropriate section/department of your business.
INSTANT IVR provides you with an automated reception,
call forwarding and can include additional services such
as Voice to email, Fax to email, Find me follow me,
reminder calls and a
complete range of easy to use features.
Connecting an IVR system is a proven solution for
streamlining your inbound customer calls and increasing
your internal productivity efficiencies.
IVR Pricing
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TYPE of IVR |
Lite
user |
Standard |
| Monthly
Rental |
$19.95 |
$24.95 |
| Description |
A simple IVR with up to 5 options. |
Single or multiple layer IVR with overflow and
voice to email. |
|
Inbound usage for voice and fax
services:First 30 minutes is included for each
indial Additional usage above the initial free
30 minutes |
$0.15 per minute |
$0.13 per minute |
|
Outbound calls (from the user’s
allocated indial):Local calls (Bris, Syd, Melb,
Adel, Perth)
National landlines
Domestic mobiles
Australian 1300 and 1800 numbers
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25c for first 5 mins, then 8c
per min thereafter.
7c flagfall plus 9c per minute.
7c flagfall plus 32c per minute.
35c flagfall for first 10 minutes then 8c per
min thereafter.
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23c for first 5 mins, then 5c
per min thereafter.
5c flagfall plus 8c per minute.
5c flagfall plus 30c per minute.
35c flagfall for first 10 minutes then 6c per
min thereafter.
|
|
Outbound fax |
$0.18 |
$0.16 |
| Mobile
to Fixed |
$0.20 |
$0.18 |
|
Once off Setup fee $40.00
No Lock in Contracts
ADD
a
1300 or 1800 Virtual Inbound number for only
$5.95 per month
with virtual office.
Apply here for
VIRTUAL OFFICE |
Virtual Office
Virtual Office is a
complete suite of telephony services designed for small
business, corporate business and government markets. By
simply logging online to a browser console the user
can manage and configure their services and view reports
instantly. Users can login to manage their preferences,
view call records in real time and subscribe to new
features as they become enabled. Features include
virtual fax, email2fax, virtual phone, virtual IVR and
fax broadcast.
The system
is offered as turn-key service thereby avoiding capital
expenditure. The user can simply go online and make any
changes instantly.
Virtual Phone
Select a phone number in a capital city
for that new office presence without the overheads of
setting up a real office.
Set your preferences for calls to be forwarded to your
home location phone or mobile.
Includes options to announce the call so that you know
where this call has come from.
Voice
Menus
Create IVR voice menus to front calls for your business.
For example 'for accounts press 1', 'for warranty
support press 2' and so on.
Simply click and point and build the voice menu
structure that you want and upload the audio greetings.
Forward calls to remote phone numbers, PBX extension
numbers, voicemail etc.
Call
Screening
Virtual Office will announce your calls
so that you know where they are coming from, and if you
don't want to take the call at that moment then don't
accept it and let Virtual Office answer your call and
take a voicemail message for you.
Voicemail
2 Email
Your voicemail will follow you where ever you are in the
world.
Have your voicemail forwarded to you as an email
attachment.
Eliminate call costs on checking voicemail over the
phone, of course you can do this if you want to but we
believe in making your Virtual Office do all the work
for you to save your valuable time and money.
Create and upload your own greetings or ask us to create
one for you for that extra professional touch, after all
this is part of your shop front that your clients will
judge you by.
Virtual
Fax
Select a fax number in a capital city for that new
office presence without the overheads of setting up a
real office and requires no phone lines!
Includes fax2email to receive fax on your email.
Send fax from your desktop using email2fax
Fax
Broadcast
Upload a file and list of phone numbers into the Virtual
Office interface and send a fax broadcast.
Apply cover sheets, delayed start time and more.
Wake
Up Call
A
delightful to use wake-up phone call.
Users dial in, enter the time they want to receive the
wakeup call, listen to the confirmation and hang-up.
System auto dials the user at the booked time and plays
a wakeup message. If user's line is busy or rings out
the system will retry several times.
The system detects the callers number and will only make
an outbound wakeup call to that same number for abuse
control. Users can book a once off or recurring events.
Recurring can be daily, business days, weekly, or
monthly. Once an event is booked the user can check or
cancel the event. A cancellation can be for a once off
event, or one instance of a recurring booking, or for
the entire recurring bookings.
The audio played on the wakeup calls can also be
customised for various promotions or customers. For
example it could play 'Your INSTANT IVR conference call
starts in 10 minutes'. Includes time zone
management so that bookings initiated from a particular
time zone will receive their alerts based on that local
time, while users in other time zones operate in their
particular local time. Includes a browser admin
interface for provider to provision customers, view
status of each historical and future event and view
reports.
Most wakeup call services do not offer recurring
bookings or options for customisation - can we help you
be different in your market?
Available as an installed system or hosted service.
Ask us about a
Wake Up Call solution for your business.
Message Alerts
Options to receive SMS notification that new voicemail
has arrived.
Of course receiving Voicemail2Email notifies you as well
plus delivers the message all at once.
Real
Time Reporting
View inbound and
outbound voice and fax usage details in real time.
Store those important faxes and voice recordings in the
inbox.
For a full list of prices for virtual office and
phone recorded messages please call 1300 104 707
or email
us.
Click the following for information on
WHAT IS A VIRTUAL OFFICE?
Apply for VIRTUAL OFFICE
Other
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